| Just spastic enough to be charming | ||
| 2003-07-08 || valid bitching and moaning | ||
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Feeling: exhausted Why won't she call meeeeeee? I. do. not. want. to. go. to. work. today. At all. The house needs to be cleaned, dinner needs to be made, clothes need to be washed and folded and put away, bank accounts need to be opened, dishes need to be put away, etc etc etc etc fucking etc. But do I have time for that? No. And, yes, it frustrates me to all hell. I get in my car after leaving the oh-so messy house and even though I know it'll be spotless tomorrow, that's not much consolation NOW, is it? Nope. But I suppose it's for the best because I'm tired anyway. I'm not quite sure why either. I just seem to be physically exhausted (shush, Spud) and can't for the life of me figure out why. Eh, story of my life - maybe it's just some hormonal thing. Speaking of which, I'm starving. The fridge is full of weird little odds and ends but we do have bacon, feta cheese, avocados and Italian dressing. I think either now or later, I'll fry up the bacon and stuff the avocados and make little avocado boats. If they come out good, I'll have something cute and tasty to make up quick. Have I mentioned that I don't want to go to work? Good. Have I mentioned that I'm hungry? Even better. Mom still hasn't called about Dad. I tried calling her cell phone, his cell phone and the home phone. I got the machine at home and voicemail on both of their cell's. It seems as if nobody wants to call me back, don't it? I found this off of her page. "Of course, they're losing more money now that they let go of their qualified technicians and hired a call center...but I digress." That, my friends, is the story of my life. Sort of. You see, I work at one of those said call centers. And she's right, they suck, companies would be SO much better just keeping the technicians. But they're more worried about getting as many calls as they can versus actually fixing the customer's issue. If they can get 500 calls in a day (I know it's way more than that, at least where I work, but I'm just using a figure) and only solve about a 100, they're thrilled. Cost effective? Sure. Good customer service? No fucking way. Instead, they have idiots like me answering the phone going "um, you have a what sort of portal? Attached to your what? Motherboard? Um, where's that? Please hold while I access some resources away from my desk." *franctically runs up and down the aisles of aforementioned call center looking for someone who doesn't have their head up their ass*. Yeah, it's a blast. Anyway, that just set me off on a rant because it upsets me as much as it upsets the customers that I have no god damn clue what I'm doing and everyone knows it and just doesn't care. As long as I'm TAKING calls, it's like everything is okay and fine in the big bad corporate world. Speaking of which, they sent out a massive email the other day stating that they're going to be adding 200 more employees to "ease the call load". Not to "assist the customer further" or "train you minions better". No. To "ease the call load" aka "take even MORE calls because you suckers just aren't cutting it". I hate that I can cut through the bullshit and actually know what they're saying. I wish I could be like the other idiots and believe everything our "supervisor" (I put it in quotes because this is the man that likes to tell us we can take 60 minute lunches and just "deduct" from our breaks and then HR and other supervisors tell us that's a big bad no no and well, he just can't keep his ever-loving mouth shut) tells us and go on thinking that everything that goes on in the center is for our best interest. Unfortunately, I can't. I have this little thing known as a brain and what tends (not always though) to go along with it, free thought. I can still go in, do my job, get the hell out and not buy into all the bullshit that is being fed to me. Speaking of which, I think I'm going to do overtime tonight. It depends on how tired I feel come 10 or so. /rant. |
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